Protecting our staff and our business with Facewatch

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Testimonial from Brookfield Retail – Umar Patel, Operations Director 

 

At Brookfield Retail, we made the strategic decision to implement Facewatch with a clear aim in mind: to ensure the safety and well-being of our dedicated staff who had been enduring ongoing incidents of abuse. Since the integration of Facewatch, it has swiftly brought to light a critical revelation—abuse incidents account for a significant 60% of all reported incidents, reaffirming what we had suspected all along. 

 

What sets Facewatch apart is its proactive nature, enabling us to deter future incidents by identifying when individuals of interest, who have previously caused disturbances, enter our store. Beyond this, Facewatch alerts us to potential threats, ensuring that if an individual exhibits violent behaviour in a nearby store, we are promptly notified should they enter our premises. 

 

Prior to installation, we benefited from training that armed us with the knowledge needed for a smooth transition. The installation of Facewatch was executed seamlessly. It took about two hours of our time without any disruption to our operations. The installation team was highly responsive, readily addressing any queries that arose during the process. 

 

One of the standout features of Facewatch is its simplicity. Uploading an incident takes a mere 60 seconds, and the entire process is self-explanatory. Within days of the system going live, we received our first alert, underscoring its effectiveness. 

 

Moreover, Facewatch provides valuable reporting insights. It revealed that Thursdays are our most likely days for alerts, equipping us to alert our staff to exercise heightened vigilance on these days. 

 

The investment in Facewatch has not only been appreciated by our staff but has also empowered them to feel safer and more in control within their workplace. This is having a positive impact on our team’s well-being. 

 

We are very satisfied and are enthusiastically rolling it out across our other sites. It has emerged as an invaluable asset in our commitment to creating a secure environment for our team members and customers alike. 

 

Umar Patel 

Operations Director 

Brookfield Retail 

 

 

Book your free demo here

or call us to find out more 0207 930 3225

 

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Shocking CCTV footage shows the reality of shoplifting for frontline retail workers

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Facewatch customers invited BBC News into their shops to demonstrate how Facewatch is helping them to fight the worrying increase in shoplifting, crime and abuse.

The video of CCTV footage featured on the BBC report shows the stark reality of what many frontline retail staff endure on a daily basis – threatening behaviour as well as verbal, physical and racial abuse.

Click the link above to read the full article and find out what Danyal and James think of the positive impact that installing Facewatch has had on their respective businesses.

Contact us today to book your free demo and find out how Facewatch can help you prevent retail crime and protect your staff:

https://bit.ly/3DyjGon
0207 930 3225

 

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Facewatch customers speak to BBC News about the rise in shoplifting and abuse

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Facewatch customers speak to BBC News about their motivation to install Facewatch.

Danyal Shoaib made the decision to install Facewatch in his Surrey service station last month after increasing incidents of racial abuse, threatening behaviour and assaults on staff. He told the BBC “When we started to get physical assaults on staff, that’s when we thought: this isn’t fair on them and we needed to do something about it.” 

Based in Orpington, James Evans from Ruxley Garden Centre has been using the system for much longer and sees the benefits of the proactive crime preventing system:

“Prior to that, [having Facewatch installed] Mr Evans would rely on catching thieves in the act, which could then leave staff waiting two or three hours for police to arrive and make an arrest, he said.”

Click the link above to read the full article and contact us today to book your free demo and find out how Facewatch can help you prevent retail crime and protect your staff:

https://bit.ly/3DyjGon
0207 930 3225

 

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Facewatch delivers safety and security for forecourts

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Satisfied Facewatch customer, Simon Lawrence from Lawrence Garages spoke to Forecourt Trader about the positive impact that Facewatch is having on store safety as well as reducing stock loss and violent incidents.

 “Facewatch’s proactive approach to crime prevention sets it apart from conventional CCTV, and its effectiveness in ensuring worker safety aligns with the Lawrence Garages objectives. The combination of Facewatch with tailored safety measures has also significantly boosted employee morale, making staff feel safer and more empowered while at work.”

Click the link above to read the full article and contact us today to book your free demo and find out how Facewatch can help you prevent retail crime in your business:

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Retailers feel like they are working in a ‘warzone’

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“Shops & Robbers” A very compelling story on ITV News about the ‘warzone’ that shopkeepers deal with on a daily basis in the face of the “relentless rise” in violence and aggression on shopkeepers and their staff.

Click the link above to watch the full story and see a Facewatch customer share about their experience of using Facewatch to combat the issue of rising retail crime.

Contact us today to book your free demo and find out how Facewatch can help you prevent retail crime in your business:
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Even shoplifters say that more needs to be done to stop them

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Shoplifters speak to the BBC saying that “shoplifting was easy”.

The BBC report says that “Retailers have warned that shoplifting has become an “epidemic”. Nottinghamshire Police saw a 36% rise in shoplifting in the 12 months to July 2023. The British Retail Consortium (BRC) told the BBC that the levels of theft now cost retailers almost £1bn a year.”

Click the link above to read the full article and contact us today to find out how Facewatch can help you prevent retail crime in your business
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Facewatch is the “biggest success” in keeping staff safe

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Dave Hiscutt, Head of Operations for Bassett Retail spoke to Convenience Store about how his company have embraced AI in a concerted effort to reduce crime in their stores and protect their staff from abuse.
Facewatch was installed at their Londis Westham Road shop in June 2023 and with less than half the number of incidents reported in July compared to the previous month, they subsequently went on to install our technology in two other sites, labelling the move as the “biggest success”.
Click the link above to read the full article and contact us today to find out how Facewatch can help you
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Facewatch featured in The Telegraph

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Source: The Telegraph
Click the link above to read the full article

The tech companies scanning faces as we shop

Facewatch featured in The Telegraph. Facewatch Founder Simon Gordon says AI tools simply will give stores a fighting chance against shoplifting gangs. “All we’re doing is supercharging shopkeepers’ ability to try to prevent crime in their store.”

#FacialRecognition #Facewatch  #CrimePrevention #TheTelegraph

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Bonjour la France!

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Bonjour La France!
Facewatch filmed with @infofrance2 and Ambroise @ABouleis last week. Click the link above to watch the full report.To discuss how we can help protect your staff and customers, get in touch today! 0207 930 3225

#facialrecognition #crimeprevention #shoplifting

 

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Super Recognisers – the lengths Facewatch go to in order to protect frontline retail workers

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Facewatch recruit Super Recognisers as Facial Analysts to support AI.
As part of the effort to prevent crime and protect frontline retail workers, alongside two leading facial recognition algorithms, Facewatch use human experts to ensure that there is always human intervention and not just AI involved in decision making. “The combination of humans and AI means you get an incredibly accurate result”.  We actually achieve an accuracy rate of 99.97%.
Click the link above to read the full article in The Times. 

 

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