Protecting assets from crime


Facewatch teamed up with Security Journal UK for the first time to discuss the mission to provide affordable crime prevention solutions to protect employees, business owners and customers in a secure yet unobtrusive way. Read the full editorial here

If retailers would like to see more about what we do, we will be hosting a webinar on Thursday 20th October @3pm.

We will also be joined by two retailers who deployed Facewatch across their large estates over the last 3 years. They will share how Facewatch has worked for them, the ROI delivered, and information from their live reporting dashboard that they now use to make operational decisions, including footfall monitoring and SOI trend patterns.

Please click the link to register

Live Demo & ROI Webinar

Retailers, join our live Facewatch demonstration and learn from leading retailers how Facewatch has worked for them.

Places are limited, please click here to register.

The Grocer reports supermarket bosses saying theft levels are ‘off the charts’ and it’s only going to get worse. According to the Office for National Statistics, 89% of adults in Great Britain reported an increase in their cost of living in August 2022, while household incomes are expected to fall in 2022.

The cost of living crisis is getting worse and it’s predicted that crime will continue to increase. As a retailer, you have a right to protect your business, employees and customers using technologies available to you, providing they are lawful.

Facewatch is fully UKGDPR compliant and proven to reduce crime by discouraging subjects of interest from entering your premises. You can expect substantial reductions in financial loss, typically 50% after 6 months, plus your frontline workers will tell you they feel safer where Facewatch is deployed.

Facewatch know, through interviews with their clients, that traditional security such as CCTV, tagging and human guarding is ineffective and doesn’t deter crime. It only records it happening and can create unnecessary conflict in store when aiming to recover stolen items. There’s no evidence to support these traditional methods reduce crime over time and that’s why more retailers are turning to Facewatch.

Facewatch would like to invite UK retailers to join our live webinar demonstration.

You can see how easily database are created, how SOI’s are detected and how the data is lawfully shared. We’ll be joined by two retailers who have deployed Facewatch across their large estates over the last 3 years. They will share how Facewatch has worked for them, the ROI they’ve delivered and information from their reporting dashboard that they now use to make operational decisions, including footfall monitoring and SOI trend patterns.

Attendees will be invited to submit questions during the webinar and we will attempt to answer as many as possible during the session.

Please click here to register your interest

Facewatch was recently under the spotlight when privacy advocate NGO Big Brother Watch filed a legal complaint with the UK’s Information Commissioner claiming that Southern Co-operative’s use of the firm’s live facial recognition cameras in its supermarkets was “unlawful.”

Facewatch were pleased to see that wrote a very balanced article covering the story:

Emmanuelle Jardin, Eat 17 Store Manager: “We can see a big difference. No big shoplifters any more. They think, we can’t go there any more because it’s not worth it, because they’ll get caught every time”

THANK YOU EMMANUELLE. Unprompted, unscripted and from the heart. You’d have thought we’d paid her, the fact is we’ve never met!

RETAILERS – If you have any doubt about how effective (and lawful) Facewatch is, just take 8 minutes and listen to what Emmanuelle has to say.

Shoplifting is a big issue, thousands of pounds worth of stock going missing off the shelves week after week. BBC Frontline Fightback investigates how facial recognition is being used in the fight against retail theft, stopping criminals from getting away with it.

Eat 17 a family run Spar convenience store in Hackney, London highlights how Facewatch is helping them to identify potential threats, stopping thefts before they happen and creating a safer environment for customers and staff.

“It always seemed that they were a step ahead of us. So now with Facewatch in the store, I feel I’ve got the cards in my hand to fight them.”

Facewatch is currently installing systems daily across the UK and stores interested in the system should contact our team immediately to secure their installation date.

Contact us now to find out more and book your FREE demo

0207 930 3225

[email protected]

Webinar: Biometric data and the law

Places are limited, please click here to register.

UK retailers are continuing to see a strong rise in theft and a disturbing trend in abuse and assault of their staff. Traditional crime prevention methods have often tried and failed to prevent such crime and retailers are increasingly turning to facial recognition to alert them of the presence of offenders in their premises before they commit crime.

Our Facewatch Data Protection Officer Dave Sumner, in collaboration with Dean Armstrong QC, will be hosting an invitation-only live webinar for retail lawyers and data protection officers to discuss all things UKGDPR and data protection law specific to deploying facial recognition for crime prevention purposes in retail environments.

Dave is a former senior police officer and NATO advisor who also served as Head of Criminal Justice and Director of Intelligence in the UK. Dean is Head of Chambers at 36 Group and considered to be one of the UK’s leading authorities in data and cyber law.

Dave and Dean will share insight into all aspects of UKGDPR and data protection law relating facial recognition and biometric data in retail crime prevention. The session will cover topics including:

  • The lawfulness of using facial recognition
  • The legal rationale for creating a database
  • How data is acquired, stored and shared
  • Necessity, proportionality and transparency
  • Satisfying the substantial public interest test
  • Data sharing between data controllers

They will share and comment on a recent example of case law – Bridges v South Wales Police, in addition to clarifying the narrative propagated by civil liberty organisations that appears in the UK press.

Attendees will be invited to submit questions before the webinar and we will end the session with an open Q&A (time permitting) attended by a retailer already using Facewatch in their estate.

This promises to be a unique and highly informative event and participants can expect to leave with a greater level of confidence and understanding in how facial recognition can be lawfully deployed in a retail estate, to deter crime and protect employees and customers.

Nick Fisher
Facewatch CEO

Play video here:

Fraser explains how to access the code and suggests that a principles based approach along with greater levels of adoption to it, could help avoid some of the alarmist and irresponsible reporting that has undermined the very good and increasingly invaluable contribution facial recognition (tech) is making.

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Adoption of the Surveillance Camera Code of Practice is a good place to start with regards to Operating Responsibly as Fraser explains in more detail. Facewatch endorses this and is recognised for operating above and beyond the requirements of UKGDPR but Nick wants to take this even further.

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Fraser explains that establishing clearly defined standards of ethical behaviour would enable businesses to either compete or be a barrier to entry for those that choose not to be ethical. Nick suggests in future it should be the operators of the technology that are accredited, more so than the technology itself.

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Fraser and Nick agree that businesses bringing facial recognition to market need to demonstrate that they take peoples concerns very seriously regarding how their data might be used. Behaving responsibly, transparently and through inviting questions is an imperative if such concerns are to be assuaged and trust established.

John Perkins, Store Manager of Budgens Buckingham Park would absolutely recommend Facewatch.

In a video testimonial, John describes how quickly an impact was seen and how the efficacy of the Facewatch system improves further when more retailers are using it.

John speaks about how Facewatch has changed the way that store staff deal with incidents in their shop – rather than having to be reactive, Facewatch allows John and his team to be proactive and prevent crime before it even takes place.

“It’s better to stop someone picking up the stock than it is to try and retrieve it off them.”

Facewatch was installed at Budgens Buckingham Park 2 years ago and John has noticed a real reduction in crime.

“I would say that the overall level of theft and disruption in the store has decreased significantly”.

Once an offender is uploaded to the system, the unique Facewatch software recognises any returning offender and instantly sends an alert to the store via the Facewatch mobile app. Store staff are then able to deal with the situation and prevent any further incidents. The offender’s profile is also securely shared with other Facewatch users in the same vicinity, ensuring that other local retailers are equipped with the information required to prevent a crime from happening.

In addition to a decrease in crime within his shop and how incredibly easy it is for his employers to use Facewatch, John added that it doesn’t take long to see a return on investment.

John went even further in his praise for the system, by adding “I don’t see why people wouldn’t want it.”

Facewatch is currently installing systems daily across the UK and stores interested in the system should contact our team immediately to secure their installation date.

Contact us now to find out more and book your FREE demo

0207 930 3225

[email protected]

Play video here: