Testimonial from Brookfield Retail – Umar Patel, Operations Director
At Brookfield Retail, we made the strategic decision to implement Facewatch with a clear aim in mind: to ensure the safety and well-being of our dedicated staff who had been enduring ongoing incidents of abuse. Since the integration of Facewatch, it has swiftly brought to light a critical revelation—abuse incidents account for a significant 60% of all reported incidents, reaffirming what we had suspected all along.
What sets Facewatch apart is its proactive nature, enabling us to deter future incidents by identifying when individuals of interest, who have previously caused disturbances, enter our store. Beyond this, Facewatch alerts us to potential threats, ensuring that if an individual exhibits violent behaviour in a nearby store, we are promptly notified should they enter our premises.
Prior to installation, we benefited from training that armed us with the knowledge needed for a smooth transition. The installation of Facewatch was executed seamlessly. It took about two hours of our time without any disruption to our operations. The installation team was highly responsive, readily addressing any queries that arose during the process.
One of the standout features of Facewatch is its simplicity. Uploading an incident takes a mere 60 seconds, and the entire process is self-explanatory. Within days of the system going live, we received our first alert, underscoring its effectiveness.
Moreover, Facewatch provides valuable reporting insights. It revealed that Thursdays are our most likely days for alerts, equipping us to alert our staff to exercise heightened vigilance on these days.
The investment in Facewatch has not only been appreciated by our staff but has also empowered them to feel safer and more in control within their workplace. This is having a positive impact on our team’s well-being.
We are very satisfied and are enthusiastically rolling it out across our other sites. It has emerged as an invaluable asset in our commitment to creating a secure environment for our team members and customers alike.
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