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Facewatch support the BSIA as a full member and are working with the team to publish a guide for the industry on the use of AFR and the need for an understanding of the data laws that currently exist in the UK and Europe. In a recent round table discussion many of the opportunities and challenges for the technology were aired. Nick Fisher was one of the key speakers.

 

Watch the broadcast here:

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Protecting our customers and colleagues

Comment from Gareth Lewis, Loss prevention officer at the Southern Co-op

The current pandemic and a rise in retail crime are both presenting constant challenges for those of us in the convenience sector. At Southern Co-op, we are regularly adapting to the needs of our customers and colleagues to ensure they are as safe as they can be during the pandemic.

We also need to ensure that our stores function efficiently whilst still delivering high levels of customer service. One way to achieve this is through improved technology which we have been rolling out in a number of ways such as self-service checkouts, Amazon lockers and digital security solutions. Our approach is to find solutions that work for everyone.

In my role as the loss prevention and security manager, I have found that facial recognition is one such technology that has helped reduce theft in the stores where it is deployed.

We have completed a successful trial using Facewatch FR in a select number of stores where there is a higher level of crime.  All of our customers have been made aware with distinctive signage and we have introduced a system which does not store images of our customers unless they have been identified in relation to a crime. This ensures it is GDPR compliant whilst also allowing us to gather evidence against more prolific thieves in our stores before entering in discussions with the local police.

The system alerts our store teams immediately when someone enters their store who has a past record of theft or anti-social behaviour. It gives our teams time to decide on the best action which is incredibly important. Our teams have been trained to use the App and watch list software.

Of course, facial recognition is just one tool in a range of other tactics we are using to deter crime and prevent abuse. Southern Co-op’s Protecting Our People programme looks at crime from every angle – causes, prevention, reporting and justice. This includes £100,000 worth of grants to local organisations working to make our neighbourhoods safer. None of our colleagues should have to face threats of violence and we hope our work will help reduce future crime in our stores.

Co-op Copner Portsmouth
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BRC unveils Shopworkers’ Protection Pledge to protect retail workers against crime

Over 400 incidents of violence and abuse against shopworkers occur every day

11 cross-party MPs put their name to the pledge for the launch


The BRC has launched the Shopworkers’ Protection Pledge in an effort to support the legislation necessary to protect retail workers against crime and violence.

On Wednesday, a total of 11 cross-party MPs put their name to the pledge for the launch and the BRC is calling on MPs from all parties to add their name to this cause.

The signatories pledge aims to improve legislation after the BRC Crime Survey found that over 400 incidents of violence and abuse against shopworkers occur every day.

http://brc.org.uk/news/corporate-affairs/shopworkers-protection-pledge/ 

THE PLEDGE

Over 400 retail workers face violence and abuse in the workplace every single day. The British Retail Consortium Crime Survey shows an increasing problem of abuse, threats and violence facing the millions of people who work in our shops, serving our local communities. These incidents are often the result of challenging shoplifters, enforcing age restricted sales and recently, implementing coronavirus safety measures.

These victims of abuse carry their experiences with them for a lifetime. It affects them, their colleagues, and the families they go home to. Retail workers don’t just serve the community, they are the community and have been ‘Hidden Heroes’ during the coronavirus pandemic, working tirelessly to keep the nation fed and supplied with the items we have all needed.

As elected Members of Parliament, we have a duty to protect retail workers, ensuring that those who needlessly assault shop staff face the full force of the law. No one should have to face violence or threats in their workplace.

I pledge to champion shopworkers in my constituency and:

  • Recognise the serious impact that violence and abuse has on shopworkers and the local communities they serve.
  • Stand with retail workers to support legislation to better protect them.

Send email here: chantelle.devilliers@brc.org.uk <chantelle.devilliers@brc.org.uk>; to sign the pleadge

In this short video, we preview and test the new Facewatch facemask algorithm. This new upgrade shows a very high level of accuracy and is a great addition to the product especially as the use of facemask and other face coverings is increasing during the gradual return to high street trading

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